Our Puppy Love: 48-Hour Policy

We at Petland know that planning ahead for a new pet is essential. Still, sometimes circumstances beyond control hinder a customer's ability to fulfill the human-animal bond. Therefore, within 48 hours of a puppy's or kitten's purchase, Petland will gladly refund the customer's money less an administration fee.

The administration fee is in place to discourage "impulse" and "rent-a-pet" purchases by customers who claim they have adequately prepared for a new pet but in truth have not. The fee also covers re-examination of the returned pet by the store's local consulting veterinarian.