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Petland Rockford offers a wide variety of registerable and
Adopt-A-PetSM companions just
waiting to give you their unconditional love. Our trained
pet counselors will make sure you have everything you need
to help the new member of the family settle in.
At Petland, we look forward to serving the needs of your pet
throughout its entire lifetime. Pet counselors are always
available to answer questions and offer guidance.
- The widest variety of pets
- Unprecedented animal care
- Dedicated Pet counselors
- We match the owner and pet
- Customer service the old fashioned way
- All puppies are examined by a licensed, consulting veterinarian
in store prior to sale. A record of the veterinarian's findings
is maintained for each puppy. If applicable, a state health
certificate is completed.
- All puppies and kittens are current on inoculations and
de-wormings as prescribed by the consulting veterinarian.
- Customers receive a two-part training DVD and free unlimited
toll-free training and behavioral consultation from Dogstar
Productions. Dogstar Productions is led by Brian Donovan,
a nationally recognized dog trainer and staffed by certified
dog trainers.
- Puppies are micro-chipped for lifetime identification
in case they are lost or stolen.
- Pure breed puppies often have a pedigree with a family
tree history.
- Trained Pet Counselors educate customers on pet choices
and the care of their pet by exceeding the pet's four basic
needs.
- Puppies go home with a two-part warranty. The first part
is a 7-day warranty on the health of the puppy, and the
second part is a three-year warranty against hereditary
or congenital defects.
- All the above values are written out and placed in a professional
resource kit that includes other values that are specific
to a particular market.
At Petland Rockford, we believe in customer service the old
fashioned way. So when you come in you will be greeted by
a knowledgeable pet counselor who is there specifically to
help you find what you are looking for. Maybe you are looking
for a new puppy, bird or small animal; our pet counselors
will help you find a pet that is perfect for you. Maybe you
have questions about your new pet and need some advise, our
pet counselors are there to help. Maybe you just need somebody
to carry a huge bag of dog food to your car…our pet
counselors only job is to provide you with the best customer
service possible.
Our Pet Counselors go through an extensive training program
and then their education continues on an on-going basis. They
focus on learning the proper care for each an every type of
pet that we carry. They apply that knowledge by matching you
with a pet that will work best for you and your environment.
Then they help you choose the products needed to fulfill the
four basic needs of the pet. Finally, they help you understand
how to take care of your new pet when you get it home.
Our Pet Counselors are dedicated to matching the right pet
with the right customer and meeting the needs of both. To
our customers who already have pets, our Pet Counselors are
dedicated to enhancing their knowledge and enjoyment of the
human-animal bond.
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