Puppy Love:
48-Hour Return Policy

Petland knows that planning ahead for a new pet is essential for all new pet owners. However, sometimes the best planning is met with unforeseen circumstances, hindering one's ability to fulfill a lifelong promise to a Petland pet. For cases such as these, Petland has a responsible pet return policy.

Petland Puppy Love: 48-Hour Return Policy states that within 48 hours of the purchase of a Petland puppy or kitten, Petland will gladly refund a customer's money less an administration fee.

The policy is part of our community service program because it is in place to support Petland's Mission Statement of matching the right pet with the right customer. Petland wants the match to be right for both pet and owner upon leaving a Petland store. And Petland realizes that sometimes the best intentions do not work out.

Bringing a puppy back to Petland is emotionally hard on the pet owner and disorienting to the pet. The policy's administration fee is in place to discourage impulse sales and "rent-a-pet" purchases of Petland pets. The fee also pays for associated veterinary care necessary for re-entry of the pet into a Petland store.